Last modified: 11/11/2020
I. Introduction
When you use dubci, you trust us with your
personal data. We’re committed to keeping that trust. That starts with
helping you understand our privacy practices. This notice describes
the personal data we collect, how it’s used and shared, and your choices
regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our
privacy practices. |
II. Overview
A. Scope This notice applies
to users of dubci’s services anywhere in the world,
including users of dubci’s apps, websites,
features, or other services. |
This notice describes how dubci and its
affiliates collect and use personal data. This notice applies to all users of
our apps, websites, features, or other services anywhere in the world, unless
covered by a separate privacy notice, such as the “dubgi
wallet”. This notice specifically applies to:
This notice also
governs dubci’s other collections of personal data
in connection with dubci’s services. For example,
we may collect the contact information of individuals who use accounts owned
by “dubci Business” customers or users of dubci’s
applications or projects like (dubgi – dubyi – dubxi – CarBank – duBank – dubwi
or LEOQ). We may also collect the personal data of those who start but
do not complete applications to be dubci leaders or delivery persons, those
who rent bicycles, scooters, or other light electrical devices offered by
other companies through an dubci app, or in connection with our mapping
technology and features. All those subject to
this notices are referred to as “users” in this
notice. In addition, please
note the following:
Our data practices are subject to applicable laws in the
places in which we operate. This means that we engage in the practices
described in this notice in a particular country or
region only if permitted under the laws of those places. Please contact us or
through the addresses below with any questions regarding our practices in a
particular country or region. |
B. Data controller
and transfer dubci Inc. is the data controllers for the
personal data collected in connection with use of dubci’s
services in the European Economic Area and the United Kingdom. dubci Inc. is the data controller for the personal data
collected in connection with use of dubci’s services
anywhere else. |
dubci Inc. Located
in the address (K 4,5 Cairo-Alexandria Desert Road - dubci palace - Giza
Governorate - Egypt) the authority controlling the personal data that is
collected in connection with the use of dubci’s
services in all countries of the world. Questions, comments, and complaints about dubci’s data practices can be submitted here. You may also use this form to submit a
question to dubci’s Data Protection Officer. |
III. Data collections and uses
A. The data we
collect dubci collects:
|
The following data is collected by or on
behalf of dubci: 1- Data provided by
users. This includes:
2- Data created
during use of our services. This includes:
3- Data from other
sources. This includes:
dubci may combine the data collected from these sources with
other data in its possession. |
B. How we use
personal data dubci collects and uses data to enable
reliable and convenient transportation, delivery, and other products and
services. We also use the data we collect:
dubci does not sell or share user personal data with third
parties for their direct marketing, except with users’ consent. |
dubci uses the data it collects for purposes
including: 1- Providing
services and features. dubci uses the data we collect to provide,
personalize, maintain, and improve our products and services.
2- Safety and
security. We use personal data to help maintain the safety, security,
and integrity of our services and users. This includes:
3- Customer
support. dubci uses the information we collect (including recordings of
customer support calls with notice to and the consent of the user) to provide
customer support, including to:
4- Research and
development. We may use the data we collect for testing, research,
analysis, product development, and machine learning to improve the user
experience. This helps us to improve and enhance the safety and security of
our services, improve our ability to prevent the use of our services for illegal
or improper purposes, develop new features and products, and facilitate
insurance and finance solutions in connection with our services. 5- Enabling
communications between users. For example, a driver may message or call
a rider to confirm a pickup location, a rider may contact a driver to
retrieve a lost item, or a certified or delivery persons may call a delivery
recipient with information about their order. 6- Marketing. dubci
may use the data we collect to market our services to our users. This includes
sending users communications about dubci services, features, promotions,
sweepstakes, studies, surveys, news, updates, and events. We may also send
communications to our users about products and services offered by dubci
partners. For example, if a user has placed an dubci
deal order, we may provide recommendations, promotions, or ads about similar
food offered by other dubci partners. Although we may send users
communications about dubci partners’ products and services, we do not
sell users’ personal data to, or share it with, such partners or others for
purposes of their own direct marketing or advertising, except with users’
consent. We may use the data
we collect to personalize the marketing communications (including
advertisements) that we send, including based on user location, past use of dubci’s services, and user preferences and settings. We may also send
users communications regarding elections, ballots, referenda, and other
political and notice processes that relate to our services. For example, dubci
has notified some users by email of ballot measures or pending legislation
relating to the availability of dubci’s services in
those users’ areas. 7- Non-marketing
communications. dubci may use the data we collect to generate and
provide users with receipts; inform them of changes to our terms, services,
or policies; or send other communications that aren’t for the purpose of
marketing the services or products of dubci or its partners. 8- Legal proceedings
and requirements. We may use the personal data we collect to investigate
or address claims or disputes relating to use of dubci’s
services, or as otherwise allowed by applicable law, or as requested by
regulators, government entities, and official inquiries. 9- Automated
decision-making We use personal data
to make automated decisions relating to use of our services. This includes:
|
C. Cookies and
third-party technologies dubci and its
partners use cookies and other identification technologies on our apps,
websites, emails, and online ads for purposes described in this notice. |
Cookies are small text files that are stored
on browsers or devices by websites, apps, online media, and advertisements. dubci
uses cookies and similar technologies for purposes such as:
We may also allow
others to provide audience measurement and analytics services for us, to
serve advertisements on our behalf across the Internet, and to track and
report on the performance of those advertisements. These entities may use
cookies, web beacons, SDKs, and other technologies to identify the devices
used by visitors to our websites, as well as when they visit other online
sites and services. Please see our Cookie Notice for more information regarding the use of
cookies and other technologies described in this section. |
D. Data sharing and disclosure Some of dubci’s products, services, and features require that we
share data with other users or at a user’s request. We may also share data
with our affiliates, subsidiaries, and partners, for legal reasons or in
connection with claims or disputes. |
dubci may share the data we collect: 1- With other users This includes
sharing:
2- At the user’s
request This includes
sharing data with:
3- With the general
public Questions or
comments from users submitted through public forums such as dubci blogs and dubci
social media pages may be viewable by the public, including any personal data
included in the questions or comments submitted by a user. 4- With the dubci
account owner If a user requests
transportation or places an order using an account owned by another party, we
may share their order or trip information, including real-time location data,
with the owner of that account. This occurs, for example, when:
5- With dubci
subsidiaries and affiliates We share data with
our subsidiaries and affiliates to help us provide our services or conduct
data processing on our behalf. For example, dubci processes and stores data on
Global servers on behalf of its international subsidiaries and affiliates. 6- With dubci
service providers and business partners dubci provides data
to vendors, consultants, marketing partners, research firms, and other
service providers or business partners. These include:
7- For legal reasons
or in the event of a dispute dubci may share
users’ personal data if we believe it’s required by applicable law,
regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise
appropriate due to safety or similar concerns. This includes
sharing personal data with law enforcement officials, public health
officials, other government authorities, airports (if required by the airport
authorities as a condition of operating on airport property), or other third
parties as necessary to enforce our Terms of Service, user agreements, or
other policies; to protect dubci’s rights or
property or the rights, safety, or property of others; or in the event of a
claim or dispute relating to the use of our services. If you use another
person’s credit card, we may be required by law to share your personal data,
including trip or order information, with the owner of that credit card. Please see dubci’s Guidelines for Law Enforcement Authorities for more information. This also includes
sharing personal data with others in connection with, or during negotiations
of, any merger, sale of company assets, consolidation or restructuring,
financing, or acquisition of all or a portion of our business by or into
another company. 8- With consent dubci may share a user’s personal data other than as described
in this notice if we notify the user and they consent to the sharing. |
E. Data retention
and deletion dubci retains user data for as long as
necessary for the purposes described above. Users may request deletion of their accounts at any time. dubci
may retain user data after a deletion request due to legal or regulatory
requirements or for the reasons stated in this policy. |
dubci retains user data for as long as
necessary for the purposes described above. This means that we retain
different categories of data for different periods of time depending on the
category of user to whom the data relates, the type of data, and the purposes
for which we collected the data. Users may request
deletion of their account at any time through the Settings > Privacy menus
in the dubci app, or through dubci’s website
(riders and delivery recipients here; dubci leaders and delivery persons here). Following an account deletion request, dubci deletes the
user’s account and data, unless they must be retained due to legal or
regulatory requirements, for purposes of safety, security, and fraud
prevention, or because of an issue relating to the user’s account such as an
outstanding credit or an unresolved claim or dispute. Because we are subject
to legal and regulatory requirements relating to dubci leaders and delivery
persons, this generally means that we retain their account and data for a
minimum of 7 years after a deletion request. For riders and delivery
recipients, their data is generally deleted within 90 days of a deletion
request, except where retention is necessary for the above reasons. |
F. Grounds for
processing We only collect and
use personal data where we have lawful grounds to do so. These include
processing user personal data to provide requested services and features, for
purposes of dubci’s legitimate interests or those
of other parties, to fulfill our legal obligations, or based on consent. |
We collect and use personal data only where
we have one or more lawful grounds for doing so. Such grounds may vary
depending on where our users are located, but generally include processing
personal data: A- To provide
requested services and features In order to provide
our services, we must collect and use certain personal data. This includes:
B- For purposes of
the legitimate interests of dubci or other parties This includes using
personal data to maintain and enhance our users’ safety and security. For
example, we use personal data to prevent use of our services by users who
have engaged in inappropriate or dangerous behavior, such as by retaining
data of banned users to prevent their use of dubci’s
apps. We also use usage data to prevent matching of riders and dubci leaders
for whom there is higher risk of conflict (for instance, because they have
been the subject of prior complaints from other users). This also includes
purposes such as combating fraud; improving our services, direct marketing,
research, and development; and enforcing dubci’s
Terms of Service. C- To fulfill dubci’s legal obligations For example, dubci
is subject to laws and regulations in many cities and countries that require
it to collect and retain data about our users’ trips and deliveries, and to
provide copies of such data to the government or other authorities. We collect
and use personal data to comply with such laws. dubci may also share
data with law enforcement regarding criminal acts or threats to public
safety, or requests by third parties pursuant to legal processes. dubci may
also share information with public health authorities where required or
permitted by law. For more information about such sharing, please Contact Us. D- With consent dubci may collect and use personal data based on the user’s
consent. For example, we may collect personal data through voluntary surveys.
Responses to such surveys are collected on the basis of consent and will be
deleted once no longer necessary for the purposes collected. |
IV. Choice and transparency
dubci enables users to access and control
the data that dubci collects, including through:
dubci also enables users to request access to or copies of
their data, changes or updates to their accounts, deletion of their accounts,
or that dubci restrict its processing of user personal data. |
A- Privacy settings Settings menus in
the dubci app for riders give them the ability to set or update their
location-sharing preferences and their preferences for receiving mobile
notifications from dubci. Information about these settings, how to set or
change these settings, and the effect of turning off these settings is
described below.
dubci uses riders’
device location services to make it easier to get a ride whenever they need
one. Location data helps improve our services, including pickups, navigation,
and customer support. Riders may enable or
disallow dubci to collect location data from their mobile devices through the
Settings > Privacy menus in the dubci app. Riders and delivery recipients
can enable or disallow such collections through the settings on their mobile
device.
Riders who have
enabled dubci to collect location data from their mobile device may also
enable dubci to share their location with their driver from the time the ride
is requested to the start of the trip. This can help improve pickups for both
dubci leaders and riders, particularly in crowded areas. Riders may enable or
disable this feature through the Settings > Privacy menus in the dubci
app.
Riders who have
enabled dubci to collect location data from their mobile device may also
enable the Emergency Data Sharing feature that shares data with emergency
police, fire, and ambulance services. Such data includes approximate location
at the time the emergency call was placed; the car’s make, model, color, and
license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.
dubci provides users
with trip status notifications and updates related to activity on their
account. These notifications are a necessary part of using the dubci app and
cannot be disabled. However, users may choose the method by which they
receive these notifications through the Settings > Privacy menus in the dubci
app.
Users may enable dubci
to send push notifications about discounts and news from dubci. Push
notifications may be enabled or disabled through the Settings > Privacy
menus in the dubci app.
Delivery recipients
who have opted in to communications from certified
partners may stop sharing their data with each certified partner in their dubci
deal account settings. B- Device
permissions Most mobile device
platforms (iOS, Android, etc.) have defined certain types of device data that
apps cannot access without the device owner’s permission, and these platforms
have different methods for how that permission can be obtained. iOS devices
notify users the first time the dubci app requests permission to access
certain types of data and gives users the option to grant or refuse
permission. Android devices notify users of the permissions that the dubci
app seeks before their first use of the app, and use
of the app constitutes a grant of such permission. C- Ratings look-up After every trip, dubci
leaders and riders are able to rate each other on a
scale from 1 to 7. An average of those ratings is
associated with a user’s account and is displayed to other users for whom
they provide or receive services. For example, rider ratings are available to
dubci leaders from whom they request transportation, and driver ratings are
available to their riders. This 2-way system
holds everyone accountable for their behavior. Accountability helps create a
respectful, safe environment for dubci leaders and riders. Riders can see their
average rating in the main menu of the dubci app. dubci leaders can
see their average rating after tapping their profile photo in the dubci
Driver app. Delivery persons are
also rated by delivery recipients and certified partners. Click here for more information. D- Marketing
opt-outs Users may opt out of
receiving promotional emails from dubci here. Users may also opt
out of receiving emails and other messages from dubci by following the
unsubscribe instructions in those messages. We may still send users who have
opted out non-promotional communications, such as receipts for rides or
information about their account. E- User data
requests dubci provides users with a variety of ways to learn about,
control, and submit questions and comments about dubci’s
handling of their data. To make a request, please go here.
|
V. Updates to this
notice
We may occasionally
update this notice. Use of our services after an update constitutes consent
to the updated notice to the extent permitted by law. |
We may occasionally update this notice. If
we make significant changes, we will notify users in advance of the changes
through the dubci apps or through other means, such as email. We encourage
users to periodically review this notice for the latest information on our
privacy practices. After such notice, use of our services by users in countries
outside the European Union will be understood as consent to the updates to
the extent permitted by law. |
© 2020 dubci
Inc.